Inspired Engagement PLUS™ elevates the hotel experience for both guests and employees. Hotel staff are equipped and engaged in new ways to create and deliver new value for guests and for the hotel. This results in improved guest experience scores, increased social media scores, greater guest and employee loyalty and accelerated RevPar growth. Sample results:
- Host Hotels realized an incremental $24 million in revenue at a 48% profit margin in year one (with $37 million more forecasted for the following year).
- Swissôtel Chicago generated an increase of $4.2 million in food and beverage revenue in one year.
- One hotel increased its TripAdvisor ranking by 30 points and the number of new TripAdvisor reviews by 659 in six months using Routier’s unique technology.
Bottomline: with Inspired Engagement PLUS™, “employees support what they help to create”, AND “guests buy what they help to create”, generating new growth, vitality and loyalty for the hotel.